March 14, 2007

Adventures in Helpdesking

Tech: okay, do you see an icon on the desktop called "Citrix Program Neighborhood"?
User: No, I see "Citrix Program neighborhood". Is that it?

Tech: Do you see the clock in the bottom right-hand corner of the screen?
User: No. I only see the time

User: I have Microwave windows and...

Tech: Okay, I need you to click on [icon]
User: Left or right click?

Yeah, sometimes it's pretty entertaining working on a help desk.

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