Tech: okay, do you see an icon on the desktop called "Citrix Program Neighborhood"?
User: No, I see "Citrix Program neighborhood". Is that it?
Tech: Do you see the clock in the bottom right-hand corner of the screen?
User: No. I only see the time
User: I have Microwave windows and...
Tech: Okay, I need you to click on [icon]
User: Left or right click?
Yeah, sometimes it's pretty entertaining working on a help desk.
